Customer Survey Results
As part of our measurement and evaluation strategy to continuously improve our performance a 'Customer Satisfaction Questionaire' is regularly sent out to our clients.
The results of this exercise show an overall figure for customer satisfaction of 88.5%
Questions and Ratings:
1. How would you rate the consistency of our service?
90% Excellent
2. How would you rate our speed of response to your needs?
89% Excellent
3. How would you rate the timeliness of our delivery?
84% Excellent
4. How would you rate the the helpfulness of any of our staff with whom you have had contact?
91% Excellent
5. If you have made a complaint, how would you rate the way it was handled?
86% Excellent
You can also view some of the testimonials we have received by visiting our Testimonials page.
